Policies

    • Regular price merchandise may be returned for a full refund within 30 days of purchase.

    • Sale items may be exchanged for store credit.

    • Deposits for Custom Carpets are subject to a restocking fee.

    • Underlay is final sale.

    • Upon order of custom carpet order, a 50% deposit will be taken. This serves as approval of all aspects of the custom carpet: design, colours, size, material and construction method.

    • Should you change your mind once a custom carpet has been ordered, the deposit will be subject to a restocking fee.

  • We always recommend trying a carpet out in your home before purchasing. This way you can assess the particulars of your lighting conditions as well as ensuring the carpet matches the scale of your room and your decor.

    • For all carpet trials, a deposit of 10-15% will be taken.

    • This amount is held for incidentals and may be applied to any cleaning or repair costs if deemed necessary.

    • You may choose to transport the carpets yourself or schedule with our team for a home delivery and layout.

    • See our list of delivery and layout fees here.

    • The base delivery fee ($120) may be applied to your balance if you go ahead with carpet purchase.

  • Our Professional Delivery Team will be happy to schedule an appointment with you.

    Delivery Window: Tuesday to Friday 11am-3pm

    • To ensure the safety of our staff, we kindly ask that you wear a mask or maintain a safe social distance.

    • Our staff will not move heavy furniture or objects, aquariums or electronics.

    • You will have a 15-30 minute window for your delivery.

    FEE SCHEDULE

    • Pickup or Delivery (to the door) - $80.00

    • Delivery & Layout (Underlay, Some Furniture) - Max 2 Carpets - $120.00

    • Oversized or Additional Carpets - $20.00 per item

    • Carpet Removal / Off-Site Disposal - $60.00

    Delivery Surcharge Outside Vancouver

    Burnaby, Richmond, New Westminster - $40.00

    North Vancouver, West Vancouver - $40.00

    Port Coquitlam, Surrey, Delta - $50.00

    Langley, South Surrey/White Rock, Maple Ridge - $60.00

    Should you decide to go ahead with purchase of the carpet, the base delivery fee of $120 shall be applied to your balance.

  • For all rentals, you will be required to provide a deposit as well as complete our Rental Agreement Form.

    Agreement Terms:

    i) The Renter is responsible for any damage caused to the carpets within the premises during the duration of their use.

    ii) The Renter agrees to take reasonable precautions to prevent damage.

    iii) In case of damage, the Renter is responsible for the cost of cleaning or, if the carpet is beyond repair, the full cost of carpet replacement.

    iv) A 10% refundable deposit is required upon the signing of this agreement. This deposit will be applied towards any cleaning or replacement costs in the event of damage.

    v) The Renter shall make payment for any cleaning or replacement costs within 7 days from the date of notification by the East India Carpets.